Last updated: October 4, 2026

This policy applies to orders placed on eloumi.com, operated by BEAX LLC, doing business as ELOUMI. All orders ship from our inventory located in the United States.

Most orders arrive within 7 business days of being placed. Business days are Monday through Friday, excluding U.S. federal holidays.

1. Where we ship

We ship to residential and business addresses in all 50 U.S. states and Washington, D.C.

We do not currently ship to:

• international addresses;
• U.S. territories (including Puerto Rico, Guam and the U.S. Virgin Islands);
• APO, FPO or DPO military addresses.

Some carriers cannot deliver to P.O. boxes. Please use a street address whenever possible.

2. Processing time

Orders are processed and handed to the carrier within 1–2 business days. If you pay by bank transfer, processing starts once your payment has arrived in our account (ACH transfers usually take 1–3 business days). Orders placed on weekends or holidays are processed on the next business day. During peak periods such as back-to-school and the holidays, processing may take slightly longer; we will tell you if your order is affected.

3. Delivery estimates

Once shipped, standard transit takes 2–5 business days depending on your location. Deliveries to Alaska, Hawaii and remote areas may take longer. Delivery dates shown on our website are estimates and are not guaranteed.

4. Delays

If we cannot ship your order within the time we stated, we will email you before that time passes, explain the delay, give you a revised shipping date and offer you the choice to accept the new date or cancel your order for a full, prompt refund. We will never treat silence as acceptance of a substantial delay.

5. Tracking

You will receive a shipping confirmation email with a tracking link as soon as your order leaves our stock. Carrier tracking can take up to 24 hours to update.

6. Address accuracy

Please double-check your shipping address at checkout. If you notice an error, email contact@eloumi.com right away; we can update the address until the order ships. We are not responsible for delays or losses caused by an incorrect address provided at checkout, but we will do our best to help with the carrier.

7. Damaged, missing or incorrect items

If your package arrives damaged, or an item is missing or incorrect, email contact@eloumi.com within 10 days of delivery with your order number and photos of the product and packaging. We will send a replacement or issue a refund at no cost to you, as described in our Returns & Refunds Policy.

8. Packages marked delivered but not received

Please check around your property, with neighbors and household members, and in your mailroom, and wait one business day, as carriers sometimes mark packages delivered early. If you still cannot find it, contact us and we will open an investigation with the carrier and work with you on a solution.

9. Returned to sender

If a package is returned to us because of an incorrect address, refusal or failed delivery attempts, we will contact you to reship it (shipping charges may apply) or refund the product price.

10. Contact

For any shipping question: contact@eloumi.com. BEAX LLC, doing business as ELOUMI, 102 Gold Avenue SW, Ste 603, Albuquerque, NM 87102, United States.